Shipping policy

Thank you for shopping at Loji Store. This Shipping Policy explains how we process, deliver, and handle shipping for all orders placed through our online store.

1. Delivery Locations

Loji Store provides delivery services across all cities of Pakistan, including major and remote areas through trusted courier partners.

2. Delivery Timeframe

Estimated delivery time depends on your location:

  • Karachi: 1–3 working days
  • Major Cities (Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 2–5 working days
  • Other Cities & Remote Areas: 3–7 working days

Note: Delivery times may vary due to weather conditions, public holidays, courier delays, or operational issues.

3. Shipping Charges

  • Shipping charges may apply depending on your location and order weight.
  • The exact shipping cost will be displayed at checkout before you confirm the order.
  • Free shipping may be offered on selected promotions or minimum purchase amounts.

4. Order Processing Time

  • All orders are processed within 24–48 hours after confirmation.
  • Orders confirmed on weekends or public holidays will be processed on the next working day.

5. Order Confirmation

Once you place an order:

  • You will receive a confirmation message or email.
  • Our team may contact you on 0312-2387183 for order verification if needed.

Unverified orders may be delayed or canceled.

6. Tracking Your Order

  • Once your order is shipped, you may receive a tracking ID (if applicable).
  • You can use the tracking number on the respective courier’s website to monitor your shipment status.

7. Delivery Attempts

  • The courier will make 2 delivery attempts.
  • If you are unavailable, the parcel may be returned to Loji Store and you may need to pay reshipping charges.

8. Incorrect Address / Customer Error

Loji Store is not responsible for:

  • Delays caused by incorrect or incomplete delivery information
  • Additional shipping charges for resending the parcel
  • Parcels returned due to customer unavailability

Please double-check your address and contact details before placing the order.

9. Damaged or Lost Packages

  • If your parcel arrives damaged, please record an unboxing video as proof.
  • Report any issue within 48 hours of delivery.
  • If a parcel is lost during transit, Loji Store will coordinate with the courier to resolve the issue.

10. Cash on Delivery (COD) Orders

For COD orders:

  • Please ensure you have the exact amount at the time of delivery.
  • Refusal to accept the parcel may result in account restrictions on future purchases.

11. Changes to This Policy

Loji Store may update this Shipping Policy at any time.
Updates will be posted on this page, and continued use of our services means you accept the revised terms.