Terms & Conditions

Welcome to Loji Store. By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

Loji Store is an online shopping platform operating in Pakistan, offering a variety of consumer products. These Terms govern your use of our website and services.
If you do not agree with any part of these Terms, please refrain from using our platform.

2. Contact Information

For any queries, complaints, or support:
Phone: 0312-2387183
Email: info.lojistore@gmail.com
Business Name: Loji Store

3. Order Process

  • All orders placed on our website are subject to acceptance and availability.
  • Once an order is placed, you will receive a confirmation message or email.
  • Loji Store reserves the right to cancel any order due to reasons including product shortage, pricing errors, or suspicious transactions.

4. Pricing & Payment

  • All prices listed are in Pakistani Rupees (PKR).
  • Prices may change without prior notice.
  • We accept Cash on Delivery (COD) and other available payment options mentioned at checkout.
  • Loji Store is not responsible for any bank or payment gateway charges.

5. Shipping & Delivery

  • Delivery time typically ranges from 2 to 7 working days, depending on your city and courier availability.
  • Delivery charges may apply and will be mentioned at checkout.
  • Delays may occur due to weather, public holidays, courier issues, or other factors beyond our control.

6. Exchange & Return Policy

  • Returns or exchanges are accepted only if:
    • The product is damaged, defective, or incorrect upon delivery.
    • You report the issue within 48 hours of delivery.
  • Return conditions:
    • Product must be unused and in original packaging.
    • Customer must provide unboxing video as proof.
  • Items not eligible for return include:
    • Used or damaged items by customer
    • Personal-care items
    • “On sale” or discounted items (unless defective)

7. Product Descriptions

  • We try to ensure all product descriptions, images, and details are accurate.
  • However, slight variations in color, size, or design may occur.
  • Loji Store is not liable for minor differences caused by screen settings or manufacturer changes.

8. Warranty

  • Warranty (if applicable) will be mentioned clearly on the product page.
  • Warranty claims must follow manufacturer or supplier rules.

9. Privacy & Data Protection

  • Your personal information (name, contact, address) is used only for order processing and customer service.
  • We do not sell or share your information with third parties except courier partners.
  • For more details, refer to our Privacy Policy.

10. Limitation of Liability

Loji Store will not be responsible for:

  • Any indirect or consequential damages arising from the use of our services.
  • Delays, product issues, or losses caused by courier companies.
  • Misuse of product after delivery.

11. Changes to Terms

Loji Store may update these Terms & Conditions at any time.
Changes will be posted on this page, and continued use of the website indicates acceptance of the updated Terms.

12. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes will be handled under relevant Pakistani law.